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We provide selected devices for Hotels, Banks and busy office environment conscious of inbound clients calls. Call Shehu 234-8037869348 for further details.
Interactive Voice Response (IVR) is a telephony technology in which someone uses a touch-tone telephone to interact with a database to acquire information from or enter data into the database. IVR technology does not require human interaction over the telephone as the user’s interaction with the database is predetermined by what the IVR system will allow the user access to. For example, banks and credit card companies use IVR systems so that their customers can receive up-to-date account information instantly and easily without having to speak directly to a person. IVR technology is also used to gather information, as in the case of telephone surveys in which the user is prompted to answer questions by pushing the numbers on a touch-tone telephone.
There is a choice of either the robust PC based where caller routes flow are shown on the screen, which can be easily reconfigure to your desire at any time or the boxed device where caller routes flow is preset but you can only reconfigure by connecting to the computer.